Fees & Additional Policies
1 What is the Pet Fee?
The Pet Fee is a non-refundable fee of $200 per reservation for up to two pets that is collected to allow us to accommodate the additional routine cleaning and routine wear and tear that pets or service animals may cause. The Pet Fee does NOT cover non-routine cleaning or damage caused by guests’ animals.
Any damage caused by pets or service animals (such as scratch or chewing marks, damage to floors / walls / doors / trim / rugs / carpets / furniture / linens / fixtures, or the need for specialized cleaning of fur / stains / odors / fleas), as well as any resulting loss of rental income while that damage is remediated, is the financial responsibility of the guest. Those costs are NOT included in the Pet Fee, and instead will be deducted from the Security Deposit and/or billed back to the guest.
2 When Can I Expect to be Notified of Any Additional Charges?
3 What if There is an Emergency During Our Stay?
If you have a medical emergency, dial 911 from your phone and provide the Elevation Lofts Hotel address (52 Broadway Street) and your apartment number (30x).
We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with the property manager or reservation manager, just contact us at info@elevationloftshotel.com or call or text us at (828) 761-7742.
Please do not hesitate to contact us if something requires immediate attention. For all non-emergencies, we ask that you either email us or call or text us during regular office hours (8 a.m. to 8 p.m.).
4 Do You Have a Lost and Found?
Although we cannot take responsibility for personal items left behind, we do try to locate and return lost property to its owner. If you contact us and we find your item, we will do our best to return it to you for the cost of postage or shipping. Unclaimed items will be donated to charities after 30 days.
5 Do You Have an Age Requirement?
Yes. Guests must include at least one adult over 25 years of age who also stays in the unit.
6 Is the Occupancy Limited?
7 Noise Policy
Elevation Lofts Hotel is located directly over Momentum Gallery. While the 100+ year old building was renovated to include new sound-dampening features, sound does travel and we ask guests to be mindful of the courtesy expected by all residential and commercial tenants in the building. Loud music or parties, yelling, barking dogs, slamming doors, running in hallways or stairways, or any excess noise levels that disturb other tenants or guests are not permitted.
8 Cancellation Policy
It is strongly recommended that you purchase travel insurance as we cannot issue refunds for cancelations outside of our refund policy stated below. Refunds are provided based on the following schedule:
- 100% refund if cancelled at least 14 days prior to check-in.
- 50% refund if cancelled between 7 and 14 days prior to check-in.
- 25% refund if cancelled between 2 and 7 days prior to check-in.
- No refund if cancelled less than 2 days before arrival.
- Additionally, a reservation may be cancelled without refund if a guest violates policies of Elevation Lofts.
9 Where Can I Find Additional Information?
In addition to the information on this web site, we will also provide you with access to our Guest Portal after making your reservation. The Guest Portal contains additional information on your unit, emergency information, local restaurants, local breweries and bars, local art galleries, fun things to do in and around Asheville, additional parking options, etc.
We will email you with more information, including your building access code, and your parking space assignment, after your reservation has been confirmed.
If you have other questions, please feel free to contact us at info@elevationloftshotel.com or call or text us at (828) 761-7742.
The Lofts
1 Are Your Residences Accessible?
2 Are Your Residences Low in Allergens?
3 Is Smoking Permitted?
4 Are Pets or Service Animals Allowed?
Yes, up to 2 well-behaved dogs are allowed in each unit. A payment of a non-refundable Pet Fee of $200 per visit is required. There is no restriction on breed, but dogs are the only type of pets allowed; cats, reptiles, amphibians, birds, and all creatures other than dogs are prohibited. Dogs are required to be clean and without fleas, up-to-date on required vaccinations, and fully and reliably house-trained.
Pets or service animals cannot make noise that is heard outside of the unit, must be kept on a short leash in stairways and hallways and on elevator, and may not exhibit aggression toward or be allowed to come into contact with other tenants or their pets or service animals. Out of consideration for future guests who may have allergies, pets and service animals are NOT allowed on any furniture or bed linens (including all sofas, chairs, pillows, and beds).
Pets and service animals must remain under guests’ supervision at all times; they may not be left to freely roam in the unit. When guests are outside of the unit, animals must either be: (a.) kept in crates brought by guests (if they are trained to wait quietly and not make noise when crated) or (b.) brought with the guests.
Pet waste may not be left anywhere in the building or alley or parking lot, with the exception of bagged and sealed pet waste deposited in a trash container in the alley. (It’s important to remember that Asheville requires pick up and proper disposal of pet waste when you walk your dog off the property, as well.)
Any damage caused by pets or service animals (such as scratch or chewing marks, damage to floors / walls / doors / trim / rugs / carpets / furniture / linens / fixtures, or the need for specialized cleaning of fur / stains / odors / fleas), as well as any resulting loss of rental income while that damage is remediated, is the financial responsibility of the guest. Those costs are not included in the Pet Fee, and instead will be deducted from Security Deposit and/or billed back to the guest.
5 Are Children Welcome?
Yes! We hope that families with children will enjoy Elevation Lofts. Each unit includes a toddler booster seat with eating tray, and toddler-friendly dishes, flatware, and cups. Unit 305 includes a flex room with bunk beds (twin bed over full bed). However, families will need to bring their own port-a-cribs and crib bedding, strollers, or toys, and parents should be aware that the electrical outlets and cabinets are not “child-proofed.”
6 What do I Need to Bring for the Rental?
7 What Can I Expect to Find in the Rental Unit?
All units are fully furnished for your comfort and enjoyment. Altura Architects in Asheville designed each unit with a unique floorplan, and each unit has individual furniture and décor designed by Alchemy Design Studio in Asheville. The unique art in each unit changes periodically and is curated by Momentum Gallery in Asheville (which is located downstairs from Elevation Lofts Hotel).
Unit furnishings include: furniture, TVs (in living rooms and in bedrooms), appliances (including washer and dryer, iron and small ironing board, refrigerator, microwave, gas cooktop, oven, dishwasher, toaster oven, coffee makers (drip and Keurig), blender, and hand mixer), pots and pans, cooking utensils, dinnerware and serving utensils, hair dryers and magnifying mirrors in both bathrooms, scale in 1 bathroom, and 2 sizes of bowls for pets. Each apartment has high-speed Wi-Fi, and a combination alarm clock and charging station in each bedroom, and sheets, blankets, pillows, comforters, and towels for your use. Units also have a broom, small vacuum, utility ladder, as well as a step stool and multiple plastic cups, plates, and cutlery sets sized for toddlers, and a toddler booster seat with a tray for guests with young families. Each unit also has a selection of board/card games and books about the local area for guests to enjoy during their stay.
We will also provide selected consumable items, including: paper products (toilet paper, paper towels, facial tissues, etc.), toiletries (Beekman 102 Fresh Air hand soap, shampoo, conditioner, and body wash) and basics like garbage bags, dish soap, dishwasher and laundry detergent.
Your Stay
1 When are Check-In and Check-Out?
Check-in time is 4:00 PM and check out time is 11:00 AM. It is important that we adhere to these times, to allow time to ready the units for the next guests.
2 How Does Parking Work?
Elevation Lofts Hotel has dedicated parking spaces, one of which is handicap accessible, in a private lot located diagonally across the back alley, behind Mellow Mushroom and in sight of the back entrance to the building.
Each unit is assigned a single parking space for use during your stay except for unit 303 which has two assigned parking spaces.
We do have a few additional parking spaces, including one with an EV charger, that are available to rent on a first-come first-served basis. There is no other free or available parking in the alley or private lot. Please contact us directly to inquire about the availability of additional parking.
Towing is enforced in the alley and private lot, so it is important to park ONLY in your assigned space(s), and COMPLETELY within the boundaries of your assigned space, and not to leave your vehicle there before check-in or after check-out times, to avoid being towed. If you have more cars (or if your vehicle is oversize and can’t fit within the boundaries of your assigned parking space), additional parking can be found on nearby streets or in nearby parking lots and decks. Most downtown parking is metered or provided for a fee. The City of Asheville has a website with real-time updates on available parking at https://www.exploreasheville.com/iconic-asheville/about-asheville/parking-information/.
3 How do I Check In?
Elevation Lofts Hotel is a contactless property and does not have a traditional front desk. We use electronic access control systems for the building, stairs, elevator, and units. You will receive your parking space assignment and your building access code via email and your guest portal after your reservation has been confirmed.
4 What do I Need to do to Check Out?
Your access code will deactivate automatically at check-out time. Please be sure to remove all your belongings from the unit prior to the check-out time.
You can help us save energy by turning off the lights and resetting the thermostats to the recommended settings.
Please move your car out of your assigned parking space by 11:00 AM on your check-out day. After that time, your parking space may be used by the cleaning crew and then will be used by the next guest, and so if you are planning to enjoy a few more hours in Asheville you will need to move your car from the Elevation Lofts Hotel parking lot to another parking location.
The City of Asheville has a website with real-time updates on available parking at https://www.exploreasheville.com/iconic-asheville/about-asheville/parking-information/.
5 Are Periodic Cleanings or Linen Changes Included During the Stay?
For guests staying longer than 7 days, we provide weekly cleaning services and a linen change that will be scheduled during a time that is convenient for you. However, a washer and dryer are available for your use to freshen your linens as needed, and basic cleaning supplies (broom, mop, small vacuum, sponges or cleaning cloths, cleaning products) will be available in the apartment for any cleaning you choose to do during your stay.
All units are fully cleaned and sanitized by our housekeeping staff in between guests.
Additional cleaning services can be requested and scheduled for a fee.
If any non-routine or specialized cleaning is required after your stay, the cost would be billed back to guests.
6 Are We Expected to Clean the Apartment Before We Leave?
Please be sure to remove all your belongings from the unit prior to the check-out time.
All units are fully cleaned and sanitized by our housekeeping staff in between guests.
You can help us save energy by turning off the lights and resetting the thermostats to the recommended settings.
If any non-routine or specialized cleaning is required after your stay, the cost would be billed back to guests.